Why Can’t I Select a New Theme Here

Posted on 20-03-2025 | Last Updated: 20-03-2025 | Category: Troubleshooting

If you’re seeing a message stating that you already have an active theme, this means that your website setup is complete, and a theme has been assigned to your account.

Once a theme is installed, it cannot be changed through this setup page. Instead, you can manage or switch themes via your website’s dashboard under Appearance → Themes.


🔹 How to Change Your Theme

If you’d like to select a different theme, follow these steps:

1️⃣ Log into your website dashboard
2️⃣ Navigate to: Appearance → Themes
3️⃣ Browse available themes
4️⃣ Click "Activate" on your desired theme
5️⃣ Your website will automatically update to reflect the new theme.

🔗 Direct Link: Go to Themes (Ensure this points to the correct path in your system)


🔹 What If I Want to Start Over?

If you want to reset your website and start fresh with a new theme:

  • Contact our support team by submitting a request via the Support Center.
  • Important: Resetting your site may delete customizations and content, so be sure to back up any important information before proceeding.

🔹 Frequently Asked Questions (FAQs)

Q: Can I switch to any theme I want?

Yes, but you can only select themes that match your website type (e.g., Local Business, eCommerce, Membership). Some themes are only available within specific categories.

Q: Will switching my theme delete my content?

No, switching themes will not delete your content, but it may alter the layout. Some theme settings may need to be reconfigured.

Q: What happens to my old theme when I switch?

Your previous theme will be deactivated but remains in your account. You can always switch back to it.

Q: I can’t find the theme I want. What should I do?

Some themes may be restricted based on your website type. If you need access to a different theme, please contact Support.

🔹 Need More Help?

If you need assistance with themes, feel free to:


Back to Knowledgebase