Once you've connected your Google Calendar to Affwebs, your customer bookings will automatically sync as events in your chosen Google Calendar. This guide will help you verify and locate these events.
Step 1: Access Your Google Calendar
- Open your web browser.
- Go to https://calendar.google.com
Step 2: Log In with the Correct Google Account
- This is the most crucial step! You must be logged into the exact Google account that you connected to Affwebs via the "Calendar Settings" page. If you're unsure which account is connected, navigate to the "Calendar Settings" page within Affwebs. It should display the connected email address (e.g., "Connected as: your_email@gmail.com").
- If you're logged into a different Google account, click on your profile picture (top right) and select "Add another account" or "Switch account" to log in with the correct one.
Step 3: Locate Your Booking Event
- Check Your Primary Calendar: On the left-hand side of Google Calendar, under "My calendars", ensure your primary calendar (usually named after your Google account or "Calendar") is checked and visible. Your bookings will appear here by default.
- Navigate to the Booking Date: Use the calendar navigation to go to the specific date and time of the booking (e.g., September 4, 2025, 10:00 AM).
- Identify the Event: Look for an event with a title similar to: "[Service Name] with [Customer Name]". For example: "Electrical Services with John Peters".
Step 4: Verify Event Details
Click on the event in Google Calendar. You should see details similar to this in the event description:
- Booking ID: Your internal booking reference.
- Service: The name of the service booked.
- Customer: The customer's full name.
- Phone: The customer's phone number.
- Status: The current status of the booking (e.g., "Confirmed", "Pending", "Cancelled").
- Notes: Any specific notes added to the booking.
- Attendees: The customer's email address should be listed as an attendee. They should also receive a Google Calendar invitation email.
Troubleshooting / What if I don't see it?
- Wrong Google Account: Double-check (as in Step 2) that you are logged into the exact Google account connected to [Your Application Name]. This is the most common reason events don't appear.
- Time Zone Differences: Your synced event might appear at a different local time in your Google Calendar if your calendar's timezone settings differ from the UTC timezone used by the API. The event date will still be correct.
- Refresh Your Calendar: Sometimes, Google Calendar needs a manual refresh. Try pressing F5 (or Cmd/Ctrl+R on Mac) in your browser.
- Check Other Calendars: If you have multiple calendars, ensure they are all checked and visible in the left sidebar.
- Customer Invitation: The customer (if they provided an email) should receive a separate Google Calendar invitation. They need to accept it for it to appear on their calendar.
- Contact Support: If you've followed all these steps and still cannot locate your synced bookings, please contact our support team at [Your Support Email] for assistance.